10.pdf

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10
TASK ONE
Warm-up questions
[ max. 2 minutes ]
up
1.
What’s your name?
2.
Can you spell it?
(military or phonetic alphabet)
3.
What’s your job?
and/or
Where do you live?
TASK TWO
Role-play
[ max . 4 minutes ]
CANDIDATE’S ROLE
You are talking to the manager of the shop
where you bought a computer.
•
•
•
•
computer not work
buy 5 month ago
bring it – OK, repair – how long?
2 weeks – NO! say why you need it sooner
The examiner begins: ‘May I help you?’
EXAMINER’S ROLE
You work in a computer shop. You’re talking to a customer.
•
•
•
•
•
when and how it happened
buy when? Got receipt?
must bring it to shop, repair – 2 weeks
agree to try to repair it asap
ask for phone number contact when computer repaired
number–
You begin: ‘May I help you?’
TASK THREE
Questions
[6 – 7 minutes ]
1. Do you redecorate your flat / house yourself? Why (not)?
2. Tell us about the last time you /someone you know had to compla about
complain
a product / service.
3. What do you think about the quality of services in Poland?

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