CompTIA A+ 901 Practice Questions
Question 1
Objective: Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
A technician is troubleshooting performance issues with a desktop PC and hears clicking noises coming from inside the case. Which of the following is the MOST likely cause?
A. Low voltage power supply
B. Failing magnetic hard drive
C. Corrupted Solid State Drive
D. Overheated RAM
Question 2
Objective: Compare and contrast various WiFi networking standards and encryption types.
A technician has noticed that a client has an unsecured wireless network. Which of the following is the BEST security encryption type to protect the wireless network from intrusion?
A. WEP2
B. WEP
C. WPA2
D. WPS
Question 3
Objective: Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU, and power with appropriate tools.
On Monday, a user notices that the PC being used is not keeping correct time. Other users are not having this issue. The user’s PC had a memory upgrade the previous Friday. The user states that the PC was powered off all weekend. Which of the following should the technician check FIRST in troubleshooting this issue?
A. Check the CMOS battery to see if it has been dislodged.
B. Check that the motherboard is functioning properly.
C. Check that the DNS name of NTP server has not changed.
D. Check with the administrator to ensure the NTP server is up.
Question 4
Objective: Install and configure laptop hardware and components.
A technician is installing an additional memory module in a laptop. Which of the following components should the technician remove to help mitigate the threat of ESD damage to the DIMM?
A. Hard drive
B. Battery
C. CPU
D. Screen
E. Keyboard
Question 5
Objective: Explain the importance of motherboard components, their purpose, and properties.
A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRST?
A. Install the memory in the four white slots
B. Install the memory in the four blue slots
C. Consult the motherboard documentation
D. Install the memory in slots 0 through 3
E. Fill all slots with memory
Question 6
Objective: Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
A user’s iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem?
A. Plug the phone into a known good charger
B. Remove and reseat the battery
C. Replace the screen glass assembly
D. Replace the battery and charge the phone
Question 7
Objective: Given a scenario, use appropriate laptop features.
A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?
A. Look for the setting in control panel
B. Toggle the dual display function key
C. Change the screen orientation
D. Reboot the laptop
Question 8
Objective: Compare and contrast accessories and ports of other mobile devices.
Which of the following connection types can be blocked by a person walking between the two devices that are communicating?
A. Cellular
B. IR
C. WiFi
D. Bluetooth
Question 9
Objective: Compare and contrast types of display devices and their features.
The finance department has hired a new employee who works on payroll data spreadsheets. Which of the following items should the IT department install on the employee’s monitor prior to deploying it?
A. Privacy filter
B. Screen protector
C. Spam filter
D. Monitor stand
Question 10
Objective: Identify the various types of network cables and connectors.
A company upgraded their cabling from CAT5 to CAT6. A technician is tasked with replacing all the patch cords to match the new cabling. The technician has to make patch cords to the proper lengths. The technician is supplied with the CAT6 cable and a crimper but needs to order the proper cable ends. Which of the following should be ordered?
A. ST
B. RJ-45
C. SC
D. RJ-11
A+ 901 Answer Key
Question 1) B. Failing magnetic hard drive
Question 2) C. WPA2
Question 3) A. Check the CMOS battery to see if it has been dislodged.
Question 4) B. Battery
Question 5) C. Consult the motherboard documentation
Question 6) A. Plug the phone into a known good charger
Question 7) B. Toggle the dual display function key
Question 8) B. IR
Question 9) A. Privacy filter
Question 10) B. RJ-45
CompTIA A+ 902 Practice Questions
Objective: Identify common security threats and vulnerabilities.
Ann, an executive, reports that she received a call from someone asking for information about her email account. Which of the following type of potential security threats does this scenario describe?
A. Social engineering
B. Spoofing
C. Zero-day
D. Man-in-the-middle
Objective: Given a scenario, apply appropriate Microsoft command line tools.
A computer on a Windows domain has been identified as not having the most current policy. Which of the following tools would a technician run on the local machine to rectify this?
A. gpresult
B. msconfig
C. ipconfig
D. gpupdate
Objective: Given a scenario with potential environmental impacts, apply the appropriate controls.
A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?
A. Use compressed air to free the dust from the components and remove it with an ESD vacuum.
B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.
C. Use a shop vacuum with enough power to ensure all dust has been removed.
D. Remove as much dust as possible by hand and use compressed air to blow the rest out.
Objective: Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices.
A month ago a technician installed a new application on a Windows workstation. Recently, a user opened a help ticket reporting that the workstation is intermittently crashing. The user is unsure if the crashing started before or after the application was installed. Which of the following is the BEST tool for the technician to use to determine if the crashes are caused by the application?
A. Application Monitor
B. Event Viewer
C. Performance Monitor
D. Component Services
Objective: Identify basic features of mobile operating systems.
Which of the following features of a mobile device operates the touch screen?
A. Gyroscope
B. Digitizer
C. Accelerometer
D. Geotracking
Objective: Demonstrate proper communication techniques and professionalism.
To demonstrate good communication techniques while resolving an issue, the technician should:
A. utilize as much technical jargon as possible when speaking.
B. offer different repair/replacement options, if applicable.
C. review all personal materials found on the computer.
D. provide immediate solutions as the customer is explaining the issues.
Objective: Compare and contrast common preventive methods.
Which of the following types of digital security requires regular and frequent updates to remain effective?
A. Smart card
B. Antivirus
C. ID badges
D. VPN
Objective: Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools.
A user’s smartphone runs very slowly at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed. Which of the following should be done throughout the day to BEST resolve this issue?
A. Reset to the smartphone to factory default.
B. Uninstall any unused apps.
C. Close all running apps.
D. Charge the smartphone.
Objective: Perform common preventive maintenance procedures using the appropriate Windows OS tools.
The leadership team of an organization has set an RPO of 24 hours for data loss. Which of the following should the system administrator implement to ensure the leadership team’s requirements are met?
A. Scheduled antivirus updates
B. Scheduled nightly backups
C. Scheduled patch management
D. Scheduled disk maintenance
Objective: Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).
A technician is loading an OS on a workstation that will support an application that requires 8GB of RAM. Which of the following types of OS will be supported?
A. 8-bit
B. 16-bit
C. 32-bit
D. 64-bit
A+ 902 Answer Key
Question 1) A. Social engineering
Question 2) D. gpupdate
Question 3) A. Use compressed air to free the dust from the components and remove it with an ESD vacuum.
Question 4) B. Event Viewer
Question 5) B. Digitizer
Question 6) B. offer different repair/replacement options, if applicable.
Question 7) B. Antivirus
Question 8) C. Close all running apps.
Question 9) B. Scheduled nightly backups
Question 10) D. 64-bit
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